The Administratve Professionals Conference, September 30, 2010

Track One:

• Staying in sync with your boss
  • How to play the valuable role of liaison between your boss and other managers
  • 9 important keys to maintaining an excellent working relationship with your boss
  • Special strategies to use when the difficult person is a  vertical manager
  • When working with multiple bosses…establishing channels among multiple supervisors so they’ll know the demands of your time

Track Two:

• Dealing with chronically impossible people
  • The 6 basic steps for dealing with all negative behavior
  • How to deal with feelings of helplessness and anger when faced with difficult people and situations
  • “What’s this really about?”  How to get to the root of the problem instead of battling the symptoms
  • How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution
  • How honesty and understanding will help you keep your cool when dealing with an out-of-control person

Track Three:

• Essential attitudes for working with an effective manager
  • The unwritten rules for communicating with a highly focued boss
  • 3 ways a manager with high expectations can test your nerve—and how to pass with flying colors
  • The one revelation about high-performers that will make your life easier—instantly
  • How to defuse tension in your office rather than add to it
  • The most essential attitudes for working with a demanding boss---how many do you have?

The Administrative Professional Conference for IAAP MCC       9.30.10

Track Four:

• Using Emotional Intelligence to get positive results with people
  • 5 emotional competencies that separate outstanding performers from everyone else
  • What Emotional Intelligence “looks” like and how to apply it to your work life
  • How to assess your EQ—and improve it
  • EQ vs. IQ—achieving professional success gets easier when you understand the difference
  • The single most important skill in dealing with others in the workplace

Track Five:

• Believe in yourself
  • Understanding how your professional success and personal happiness are directly linked to your level of self-confidence
  • Protecting your self-esteem—the 2 ways you can ensure its safety
  • How fear may be limiting you in ways you never imagined
  • How to conquer the 4 big confidence destroyers—anxiety, depression, guilt, and anger
  • The single most important thing you can do every day to maintain a sense of high self-confidence
  • How to use specific techniques for turning negative self-talk into positive self-affirmations